Property Operations
Property Operations Portal
Centralized maintenance requests and work orders across 24 sites, cutting request-to-resolution time by half and reclaiming 8 hours per week on admin.
Request resolution
Avg. request-to-completion time
Admin time saved
Per week on chasing and reporting
Requests in system
Within 24 hours of launch
The challenge
Pain points we addressed
Requests scattered across email, phone, and 3 different spreadsheets
No visibility into work order status or aging
Vendor coordination done via phone and text with no audit trail
Weekly reports manually compiled from multiple sources
Tenants had no way to check status without calling
The strategy
Why we built it this way
We needed something field staff would actually use—simple, mobile-friendly, and fast. Supabase gave us real-time updates without building websockets from scratch. Next.js meant one codebase for the ops dashboard and a lightweight tenant-facing status page. We avoided full property management software; this client needed request intake and work order flow, not lease management. Resend handled tenant and vendor notifications without another integration.
The build
Architecture breakdown
The impact
Results delivered
Request resolution
Avg. request-to-completion time
Admin time saved
Per week on chasing and reporting
Requests in system
Within 24 hours of launch
| Before | After |
|---|---|
| Email/spreadsheets, 12+ hrs/week admin, no visibility | Single portal, 4 hrs/week admin, real-time status |
Key outcomes
- Centralized request intake and work order tracking
- Automated vendor assignment and notifications
- Real-time ops dashboard with aging visibility
- Automated weekly reporting for ownership
Client perspective
“We finally have one place to see everything. No more digging through emails to figure out what's outstanding.”
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